Notice of Privacy Practices

​How We May Use and Disclose Your Information Without Your Written Authorization

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• For treatment. We may use and disclose your information to provide, coordinate, or manage your care. For example, we may share information with your physician, another therapist, a hospital, a home health provider, a school team member when appropriate, or a caregiver involved in your care.

• For payment. We may use and disclose your information to bill and collect payment for services we provide. For example, we may submit information to your health plan, Medicaid, Medicare, or another payer to obtain authorization, verify benefits, or process claims.

• For health care operations. We may use and disclose your information for business activities necessary to run our practice, improve quality, train staff, manage records, conduct audits, evaluate performance, or maintain compliance.

• As required by law. We may disclose information when federal, state, or local law requires it.

• Public health and safety activities. We may disclose information for certain public health activities, to report abuse or neglect when permitted or required, or to help prevent or lessen a serious threat to health or safety.

• Health oversight activities. We may disclose information to health oversight agencies for audits, investigations, inspections, licensure, or other oversight activities authorized by law.

• Judicial and administrative proceedings. We may disclose information in response to a court order, subpoena, discovery request, or other lawful process when permitted.

• Law enforcement. We may disclose information for certain law enforcement purposes when permitted or required by law.

• Workers' compensation. We may disclose information as authorized by workers' compensation or similar programs.

• To family, friends, or others involved in your care. We may share relevant information with a family member, personal representative, or another person involved in your care or payment for your care when appropriate and consistent with applicable law.

• Appointment reminders and service communications. We may contact you with appointment reminders, scheduling updates, follow-up information, or information about treatment-related benefits or services that may be of interest to you.

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Uses and Disclosures That Generally Require Your Written Authorization

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Uses and disclosures not otherwise described in this notice will be made only with your written authorization, unless allowed or required by law. In general, we will obtain your authorization before using or disclosing your information for purposes such as most marketing uses or any sale of protected health information. If you give us written authorization, you may revoke it at any time in writing, except to the extent we have already acted in reliance on it.

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Our Duties

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We are required by law to maintain the privacy and security of your protected health information. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information, as required by law. We must follow the duties and privacy practices described in this notice and provide you with a copy of it. We reserve the right to change the terms of this notice and to make the new terms effective for all information we maintain. Updated notices will be posted and made available upon request.

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Telepractice, Mobile Services, and Communication Preferences

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Because we may provide services in clinics, homes, facilities, and virtual settings, we use secure systems and workflows designed to protect your information. You may tell us your preferences for appointment reminders and communication methods, such as phone, text, email, portal message, or mail, and we will honor reasonable requests when possible. Please note that some communication methods may carry different privacy risks depending on the technology used.

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Questions and Complaints

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If you have questions about this notice or believe your privacy rights have been violated, you may contact: info@canopytherapysolutions.com
 

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

This notice will be made available to patients at the time of first service delivery when required, posted at service locations as applicable, and made available on the practice website once launched.